Man and Van Edgware Privacy Policy

This Privacy Policy explains how Man and Van Edgware collects, uses, stores, and protects your personal data when you use our services. It applies to all customers and prospective customers of Man and Van Edgware in our service area, including individuals, households, and businesses that request or use our man and van, removals, or related services.

We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Privacy Policy carefully so you understand how and why we process your information and the rights you have in relation to your personal data.

Data Controller

Man and Van Edgware acts as the data controller in respect of the personal data we collect from you in connection with our services. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on how you engage with us and which services you use:

Identification and contact details: name, title, address, service address, billing address, and general location information relevant to the services you book with us.

Communication details: information you provide when you contact us to request a quote, make a booking, ask a question, provide feedback, or make a complaint, including the content of your communications and any notes we make in relation to your booking.

Service details: details of the services you request or purchase from us, such as date and time of move, pickup and drop-off locations, access information, property type, inventory or item information, and any special instructions you provide.

Payment and transaction data: details relating to payments you make for our services, such as the amount paid, payment method type, and transaction references. We do not retain full payment card details when payments are processed by third-party payment providers.

Technical and usage data: limited technical information and usage data where you interact with us online, which may include your device type, general location, and how you navigate or use our online forms and tools, to the extent necessary to respond to your requests and improve our services.

Voluntary information: any additional information you choose to provide to us that is relevant to a booking or enquiry, such as preferred contact methods, availability, or accessibility needs.

How We Collect Your Data

We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us by phone or online, or otherwise use our services. We may also receive personal data indirectly if another person books a service on your behalf and provides your details for contact or access purposes. Where this occurs, we expect that they have your permission to share your information with us.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract: to take steps at your request before entering into a contract and to provide our services once a booking is confirmed. This includes handling your enquiries, providing quotes, managing bookings, and carrying out the man and van or removals services you have requested.

Legal obligation: to comply with legal and regulatory requirements, including record-keeping, accounting, taxation, and responding to lawful requests from public authorities.

Legitimate interests: to pursue our legitimate business interests in operating and improving our services, communicating with customers, ensuring the security of our operations, preventing fraud and misuse, managing disputes, and maintaining customer records, provided that these interests are not overridden by your rights and freedoms.

Consent: where we rely on your consent for specific processing activities, such as certain types of marketing communications. When we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing before withdrawal.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide our services: including processing enquiries, generating quotes, confirming bookings, planning routes, allocating staff and vehicles, carrying out moves and deliveries, and managing follow-up communication.

Customer service and communication: to respond to your questions, update you about your booking, confirm arrangements, manage changes to your booking, and handle feedback or complaints.

Administration and records: to maintain accurate records of customers, services provided, and transactions for internal administration, accounting, and audit purposes.

Service improvement: to monitor usage patterns, evaluate the quality of our services, and improve how we plan and deliver our man and van services.

Legal and security purposes: to protect our business, staff, and customers, including the prevention and detection of fraud, misuse, or other unlawful or harmful activity, and to establish, exercise, or defend legal claims.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting obligations.

In general, we keep customer and booking records for a period that allows us to respond to queries, manage repeat bookings, and deal with any potential disputes or claims. After this period, personal data will be securely deleted, anonymised, or otherwise removed from our systems, unless a longer retention period is required by law.

The specific retention period may vary depending on the type of data and the context of our interactions with you, but we do not keep your personal data for longer than is reasonably necessary.

Data Processors and Third Parties

We may share your personal data with trusted third parties who provide services to us and act as data processors. These processors are engaged to support our business operations and deliver our services, for example:

Payment service providers that process your payments on our behalf.

IT and system support providers that host or maintain our systems and help us manage our business operations.

Administrative service providers that assist with scheduling, invoicing, or customer communication.

Where we use data processors, they are only permitted to process your personal data on our documented instructions, are required to keep your data secure, and must not use it for their own independent purposes.

We may also share personal data where required by law, with public authorities or law enforcement, or in connection with legal claims or proceedings.

We do not sell your personal data.

International Transfers

Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that adequate safeguards are in place in accordance with data protection law. These may include standard contractual clauses or other appropriate measures to protect your data.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to your information to those staff and processors who need it to perform their duties, using secure systems and processes to handle bookings and payments, and regularly reviewing our data protection practices.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and legal exceptions, you have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of your personal data if it is inaccurate or incomplete.

Request erasure of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purpose for which it was collected and we have no legal basis to retain it.

Object to processing of your personal data where we rely on legitimate interests and you believe your rights and interests override our own.

Request restriction of processing of your personal data in certain circumstances, such as while we verify accuracy or consider an objection.

Request the transfer of certain personal data to you or to another organisation in a structured, commonly used, and machine-readable format, where technically feasible.

Withdraw consent where we rely on consent as our lawful basis for processing your personal data. Withdrawing consent will not affect any processing that has already taken place.

If you wish to exercise any of these rights, you can contact us using the usual communication channels you use to arrange or discuss our services. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority responsible for data protection in the United Kingdom.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in the law. Any updated version will apply to all customers and service users from the date it is made available. We recommend that you review this Privacy Policy periodically so you remain informed about how we protect your personal data.